Greetings from this instance of

Benjamin M. Arnold

As AI progress accelerates, I believe humanity is facing a pivotal moment of risk and opportunities. I want to leverage my professional experience in communications, program management, and operations at companies like Vanguard and Forrester Research to advance safe AI.

How I can help: comms strategy, research translation, program management, branding/narrative strategy, UX, operations, and advocacy.

My interests: alignment, d/acc, democratization, and broadening public understanding of frontier capabilities.

Portrait of Benjamin M. Arnold

Experience

The Vanguard Group

Senior UX Strategist - Vanguard Workplace Services July 2022 – present
  • Currently driving creation of internal AI security research team focused on forecasting existential risk impacts to Vanguard and the broader investment industry
  • Strategized and executed $1B modernization of critical client infrastructure using human-centered design, Agile, qualitative and quantitative research, contributing to 15-point increase in NPS over 3 years
Brand Strategist - Global Brand Marketing July 2021 – July 2022
  • Developed and executed $80M brand campaign from concept to execution, inclusive of creative strategy, media, and research, driving 11-point increase in brand favorability
  • Spearheaded and wrote $1.3M sponsored content program with partners including New York Times, The Economist, and iHeart Radio, resulting in podcasts, articles, interactive reports, and audio features garnering over 10M views
Senior Automation & Digitization Consultant - Retail Automation & Digitization May 2020 – July 2021
  • Managed an interdisciplinary team focused on standardization of risk mitigation activities and automation of high-risk money movement processes
  • Automated high-volume manual wire transfer operations, increasing efficiency by 67% and eliminating ~600k fail points annually
Innovation Specialist - Vanguard Innovation Studio June 2019 – May 2020
  • Drove development of novel financial services products across retail, institutional, and consultant client segments
  • Employed human-centered design, Agile, and Lean frameworks to manage and execute multiple concurrent workstreams

Forrester Research

Senior Research Associate - Application Development & Delivery June 2017 – December 2018
  • Conducted primary research and project managed 40+ vendor evaluations, market analyses, and research reports covering enterprise digital transformation, digital experience, and business model design
  • Project managed and coordinated research for company-wide innovation project developing new IP distribution methods

Combined Jewish Philanthropies

Associate - Young Adult Initiative April 2014 – June 2017
  • Provided logistical support for senior leadership, including planning and execution for 50+ events, management of a 3,000-donor database, weekly donor communications and daily social media management
  • Participated in cross-departmental database development resulting in implementation of new company-wide CRM

Dunc’s Mill

Creative Director September 2013 – August 2015
  • Developed new brand position for high-growth microdistillery, resulting in full rebrand of entire product line
  • Created and executed complete go-to-market strategy, resulting in sustainable profitability and eventual acquisition of company

Education