Benjamin M. Arnold

Turning Flukes Substack demystifying AI security issues for a broad audience. Ongoing
CrimeBench Benchmark assessing the jail sentences AIs would be given if they were human. 2026
PlanIQ Vanguard’s industry-leading AI-powered plan intelligence tool. 2026
My Plan Manager Vanguard’s institutional investment platform. 2025
Vanguard x The Economist Three-part podcast series on the importance of financial advice. 2022
Value of Ownership Vanguard’s first major brand campaign. 2021
Forrester reporting Digital experience research evaluations, analyses, blogs, and more. 2018

Senior UX Strategist - Vanguard Workplace Services July 2022 – present

Currently driving creation of internal AI security research team focused on forecasting existential risk impacts to Vanguard and the broader investment industry
Strategized and executed $1B modernization of critical client infrastructure using human-centered design, Agile, qualitative and quantitative research, contributing to 15-point increase in NPS over 3 years

Brand Strategist - Global Brand Marketing July 2021 – July 2022

Developed and executed $80M brand campaign from concept to execution, inclusive of creative strategy, media, and research, driving 11-point increase in brand favorability
Spearheaded and wrote $1.3M sponsored content program with partners including New York Times, The Economist, and iHeart Radio, resulting in podcasts, articles, interactive reports, and audio features garnering over 10M views

Senior Automation & Digitization Consultant - Retail Automation & Digitization May 2020 – July 2021

Managed an interdisciplinary team focused on standardization of risk mitigation activities and automation of high-risk money movement processes
Automated high-volume manual wire transfer operations, increasing efficiency by 67% and eliminating ~600k fail points annually

Innovation Specialist - Vanguard Innovation Studio June 2019 – May 2020

Drove development of novel financial services products across retail, institutional, and consultant client segments
Employed human-centered design, Agile, and Lean frameworks to manage and execute multiple concurrent workstreams

Senior Research Associate - Application Development & Delivery June 2017 – December 2018

Conducted primary research and project managed 40+ vendor evaluations, market analyses, and research reports covering enterprise digital transformation, digital experience, and business model design
Project managed and coordinated research for company-wide innovation project developing new IP distribution methods

Associate - Young Adult Initiative April 2014 – June 2017

Provided logistical support for senior leadership, including planning and execution for 50+ events, management of a 3,000-donor database, weekly donor communications and daily social media management
Participated in cross-departmental database development resulting in implementation of new company-wide CRM

Creative Director September 2013 – August 2015

Developed new brand position for high-growth microdistillery, resulting in full rebrand of entire product line
Created and executed complete go-to-market strategy, resulting in sustainable profitability and eventual acquisition of company

Projects